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We have further investigated this issue and found that it is only affecting a small number of our historically accessed AI raster datasets and has only a minimal impact to our customers. We consider this a priority 3 case and have made the decision to close this alert within the status page. We will continue to work on a resolution for this issue and expect to release this next week. If you are experiencing issues with this problem please reach out to support@nearmap.com for further updates
Posted Jul 14, 2023 - 14:40 AEST
Identified
We have identified the issue and are working on a resolution.
Posted Jul 12, 2023 - 14:46 AEST
Update
We are continuing to investigate this issue.
Posted Jul 12, 2023 - 11:25 AEST
Update
We are continuing to investigate this issue and will provide updates as they become available.
Posted Jul 12, 2023 - 10:42 AEST
Investigating
We are currently investigating an issue affecting our AI layers within the MapBrowser, our web-based application. Users may experience issues viewing our historic AI raster layers. We will provide updates about the status of this issue as and when information becomes available.
Posted Jul 11, 2023 - 18:53 AEST
This incident affected: MapBrowser and API (AI Feature API).