While we strive to provide our customers with 24/7 access to superior location intelligence, on the rare occasion we do experience an unexpected outage, we’ll update this page with a description of what’s happening. Please subscribe to receive updates.
Get email notifications whenever Nearmap Status Page creates, updates or resolves an incident.
Get text message notifications whenever Nearmap Status Page creates or resolves an incident.
Get incident updates and maintenance status messages in Slack.
Update - We are continuing to investigate this issue.
May 12, 2025 - 17:17 AEST
Investigating - We are investigating an issue affecting our Help Center, https://help.nearmap.com/. The service is currently unavailable. We will provide updates about the status of this issue as and when information becomes available.
May 12, 2025 - 17:00 AEST
MapBrowser
Operational
90 days ago
99.92
% uptime
Today
Betterview Platform - Client Portal
?
Operational
90 days ago
99.99
% uptime
Today
PropertyVision
Operational
90 days ago
100.0
% uptime
Today
MyAccount
Operational
90 days ago
100.0
% uptime
Today
API
Operational
90 days ago
99.99
% uptime
Today
Tile API
Operational
90 days ago
100.0
% uptime
Today
Coverage API
Operational
90 days ago
100.0
% uptime
Today
WMS 2.0 API
Operational
90 days ago
100.0
% uptime
Today
DSM & True Ortho API
Operational
90 days ago
100.0
% uptime
Today
AI Feature API
Operational
90 days ago
99.95
% uptime
Today
WMTS API
Operational
90 days ago
100.0
% uptime
Today
Image API
Operational
90 days ago
100.0
% uptime
Today
TMS API (Legacy)
Operational
90 days ago
100.0
% uptime
Today
Roof Geometry API
Operational
90 days ago
100.0
% uptime
Today
Transactional API
Operational
90 days ago
100.0
% uptime
Today
Betterview Insights API
?
Operational
90 days ago
99.97
% uptime
Today
ArcGIS Online
Operational
90 days ago
99.97
% uptime
Today
Australia / NZ AGOL
Operational
90 days ago
100.0
% uptime
Today
US / Canada AGOL
Operational
90 days ago
99.95
% uptime
Today
Product Documentation
Major Outage
90 days ago
99.94
% uptime
Today
The Nearmap Website
?
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Auckland, New Zealand Sun, 18 May 2025 at 4:00 pm NZST Sydney, Australia Sun, 18 May 2025 at 2:00 pm AEST Perth, Australia Sun, 18 May 2025 at 12:00 noon AWST Salt Lake City, USA Sat, 17 May 2025 at 10:00 pm MDT New York, USA Sun, 18 May 2025 at 12:00 midn EDT Pacific Time, PT Sat, 17 May 2025 at 9:00 pm PDT
Timezones for Planned Finish:
Auckland, New Zealand Sun, 18 May 2025 at 8:00 pm NZST Sydney, Australia Sun, 18 May 2025 at 6:00 pm AEST Perth, Australia Sun, 18 May 2025 at 4:00 pm AWST Salt Lake City, USA Sun, 18 May 2025 at 2:00 am MDT New York, USA Sun, 18 May 2025 at 4:00 am EDT Pacific Time, PT Sun, 18 May 2025 at 1:00 am PDT
Details:
We have planned maintenance that could cause an interruption to our services for up to 4 hours during the maintenance window.
We apologise for any inconvenience this may cause. If you experience issues outside of these periods please do not hesitate to contact Nearmap support by emailing support@nearmap.com Posted on
May 09, 2025 - 17:00 AEST
Resolved -
This incident has been resolved.
May 12, 09:16 AEST
Monitoring -
A fix has been implemented and we are monitoring the results.
May 10, 14:51 AEST
Investigating -
We are currently investigating an issue affecting the Betterview Platform, our web-based application. Users may experience issues searching, viewing imagery or using the tools within the Betterview Platform. We will provide updates about the status of this issue as and when information becomes available.
May 10, 13:54 AEST
Completed -
The scheduled maintenance has been completed.
May 4, 17:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 17:00 AEST
Scheduled -
Timezones for Planned Start:
Auckland, New Zealand Sat, May 3, 2025 at 7:00 pm NZST Sydney, Australia Sat, May 3, 2025 at 5:00 pm AEST Perth, Australia Sat, May 3, 2025 at 3:00 pm AWST Salt Lake City, USA Sat, May 3, 2025 at 1:00 am MDT New York, USA Sat, May 3, 2025 at 3:00 am EDT Los Angeles, USA Sat, May 3, 2025 at 12:00 midn PDT
Timezones for Planned Finish:
Auckland, New Zealand Sun, May 4, 2025 at 7:00 pm NZST Sydney, Australia Sun, May 4, 2025 at 5:00 pm AEST Perth, Australia Sun, May 4, 2025 at 3:00 pm AWST Salt Lake City, USA Sun, May 4, 2025 at 1:00 am MDT New York, USA Sun, May 4, 2025 at 3:00 am EDT Los Angeles, USA Sun, May 4, 2025 at 12:00 midn PDT
Details:
We have a planned maintenance that could cause an interruption to our services during the maintenance window. Please refer to this space for updates to this maintenance.
We apologize for any inconvenience this may cause. If you experience issues outside of these periods please do not hesitate to contact Nearmap support by emailing support@nearmap.com
Apr 18, 02:53 AEST