While we strive to provide our customers with 24/7 access to superior location intelligence, on the rare occasion we do experience an unexpected outage, we’ll update this page with a description of what’s happening. Please subscribe to receive updates.
All Systems Operational
MapBrowser Operational
90 days ago
99.99 % uptime
Today
MapBrowser Operational
90 days ago
99.99 % uptime
Today
Classic MapBrowser Operational
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
99.99 % uptime
Today
Tile API Operational
90 days ago
99.99 % uptime
Today
Coverage API Operational
90 days ago
99.99 % uptime
Today
WMS 2.0 API Operational
90 days ago
99.99 % uptime
Today
DSM & True Ortho API Operational
90 days ago
99.99 % uptime
Today
AI Feature API Operational
90 days ago
99.99 % uptime
Today
WMTS API Operational
90 days ago
99.99 % uptime
Today
Image API Operational
90 days ago
99.99 % uptime
Today
TMS API (Legacy) Operational
90 days ago
99.99 % uptime
Today
Roof Geometry API Operational
90 days ago
99.98 % uptime
Today
MyAccount Operational
90 days ago
99.99 % uptime
Today
MyAccount Operational
90 days ago
99.99 % uptime
Today
Account (Legacy MyAccount) Operational
90 days ago
99.99 % uptime
Today
ArcGIS Online Operational
90 days ago
100.0 % uptime
Today
Australia / NZ AGOL Operational
90 days ago
100.0 % uptime
Today
US / Canada AGOL Operational
90 days ago
100.0 % uptime
Today
Product Documentation Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 31, 2023

No incidents reported today.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023
Completed - This maintenance has been cancelled. We apologize for any inconvenience caused.
Jan 27, 14:05 AEDT
Scheduled - Timezones for Planned Start:

Auckland, New Zealand Sun, 29 Jan 2023 at 4:00 pm NZDT
Sydney, Australia Sun, 29 Jan 2023 at 2:00 pm AEDT
Perth, Australia Sun, 29 Jan 2023 at 11:00 am AWST
Salt Lake City, USA Sat, 28 Jan 2023 at 8:00 pm MST
New York, USA Sat, 28 Jan 2023 at 10:00 pm EST

Timezones for Planned Finish:

Auckland, New Zealand Sun, 29 Jan 2023 at 5:00 pm NZDT
Sydney, Australia Sun, 29 Jan 2023 at 3:00 pm AEDT
Perth, Australia Sun, 29 Jan 2023 at 12:00 noon AWST
Salt Lake City, USA Sat, 28 Jan 2023 at 9:00 pm MST
New York, USA Sat, 28 Jan 2023 at 11:00 pm EST

Details:

We have planned maintenance that could cause an interruption to our services for up to 60 minutes during the maintenance window.

We apologize for any inconvenience this may cause. If you experience issues outside of these periods please do not hesitate to contact Nearmap support by emailing support@nearmap.com

Jan 23, 14:08 AEDT
Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023
Resolved - Access to our services is now stable. The issue has been resolved. If you experience any difficulty authenticating with our services, please click here to raise a support ticket.
Jan 24, 09:51 AEDT
Monitoring - Users should now be able to authenticate with our services. We will continue to monitor our services.

If you experience any difficulty authenticating with our services, please click here to raise a support ticket.

Jan 23, 09:45 AEDT
Investigating - We are currently investigating an issue preventing users from authenticating with our services. Currently, users will be unable to access our content via the Nearmap MapBrowser and our APIs.

We will provide updates about resolving this issue as soon as information becomes available.

Jan 23, 09:43 AEDT
Jan 23, 2023
Jan 22, 2023

No incidents reported.

Jan 21, 2023
Resolved - The issue with MyAccount has now been resolved.

If you experience any issue with the service, please click here to raise a support ticket.

Jan 21, 02:53 AEDT
Monitoring - The issue with Nearmap MapBrowser has been resolved and is being monitored. Our third-party satellite imagery is now accessible.
If you experience any issue accessing MapBrowser, please click here to raise a support ticket.

Jan 20, 16:59 AEDT
Investigating - We are currently investigating an issue affecting the MapBrowser, our web-based application. Users may experience an issue with accessing and viewing our third-party satellite imagery layer. The satellite layer is displayed when viewing an area outside of our coverage zone. Nearmap imagery is not affected and continues to be accessible.

We will provide updates about the status of this issue as and when information becomes available.

Jan 20, 16:02 AEDT
Jan 20, 2023
Resolved - We have resolved this issue. You should now be able to turn on the roads layer.
Jan 20, 09:54 AEDT
Identified - We have identified the issue and it is related to a HERE.com degradation which we are monitoring. For the mean time please turn off the roads layer to continue to view the vertical imagery inside of MapBrowser.
Jan 20, 03:20 AEDT
Update - We are continuing to investigate this issue.
Jan 20, 03:07 AEDT
Investigating - We are currently investigating an issue where Mapbrowser is not displaying imagery in the Vertical Imagery layer when the roads overlay is toggled on. If you toggle off the roads, Nearmap imagery is then visible. We appreciate your patience and sorry for any inconvenience. We will update here as soon as possible.
Jan 20, 02:36 AEDT
Jan 19, 2023

No incidents reported.

Jan 18, 2023
Resolved - The issue affecting the ArcGIS service has been resolved. If you experience any issue accessing this service, please click here to raise a support ticket.
Jan 18, 11:44 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 18, 07:16 AEDT
Update - The Nearmap ArcGIS Online service has been restored, and is being monitored. If you experience any issue with the service, please click here to raise a support ticket.
Jan 18, 07:16 AEDT
Investigating - We are currently investigating an issue affecting the Nearmap ArcGIS online service. The service is still accessible, but is experiencing slow throughput or intermittent failed responses.

We will provide updates about restoration of this service as and when information becomes available.

Jan 18, 07:02 AEDT
Resolved - This incident has been resolved.
Jan 18, 06:33 AEDT
Monitoring - The issue with the Road Layer within the Nearmap MapBrowser has been resolved, and is being monitored.

If you experience any issue accessing MapBrowser, please click here to raise a support ticket.

Jan 16, 16:42 AEDT
Investigating - We are currently investigating an issue affecting the MapBrowser, our web-based application. Users may experience issues viewing our roads layer at this time. All other features within the MapBrowser remain functional.

We will provide updates about the status of this issue as and when information becomes available.

Jan 16, 14:10 AEDT
Jan 17, 2023

No incidents reported.