While we strive to provide our customers with 24/7 access to superior location intelligence, on the rare occasion we do experience an unexpected outage, we’ll update this page with a description of what’s happening. Please subscribe to receive updates.
The issue with the Insights API has been resolved. If you experience any issue with the service or have not received your order, please click here to raise a support ticket.
Posted May 18, 2026 - 21:39 AEST
Monitoring
The issue with the Betterview Platform has been resolved, and is being monitored. If you experience any issue accessing the Betterview Platform, please click here to raise a support ticket.
Posted May 18, 2026 - 21:35 AEST
Investigating
We are currently investigating an issue affecting the Betterview Platform, our web-based application. Users may experience issues requesting new properties within the Betterview Platform. We will provide updates about the status of this issue as and when information becomes available.
Posted May 18, 2026 - 20:16 AEST
This incident affected: API (Betterview Insights API).