While we strive to provide our customers with 24/7 access to superior location intelligence, on the rare occasion we do experience an unexpected outage, we’ll update this page with a description of what’s happening. Please subscribe to receive updates.
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Empathize with those affected and let them know everything is operating as normal.
Posted Mar 09, 2022 - 10:55 AEDT
Monitoring
Let your users know once a fix is in place, and keep communication clear and precise.
Posted Mar 09, 2022 - 10:45 AEDT
Identified
As you continue to work through the incident, update your customers frequently.
Posted Mar 09, 2022 - 10:51 AEDT
Investigating
When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.