While we strive to provide our customers with 24/7 access to superior location intelligence, on the rare occasion we do experience an unexpected outage, we’ll update this page with a description of what’s happening. Please subscribe to receive updates.
Monitoring - Update: Service Access Restored with Caution
July 15, 2025

We have applied a temporary workaround that is currently restoring access for ArcGIS Online content across Australia, the US, Canada, and New Zealand.

Please note that while this solution is working for now, it is a temporary measure, and the service may remain sensitive to changes outside our control. We are actively monitoring the situation and will provide further updates as we continue working toward a more stable, long-term resolution.

We encourage exploring our alternative APIs, which continue to operate normally.

Thank you for your patience while we work through this with care.

Jul 16, 2025 - 05:05 AEST
Update - We are continuing to work with ESRI on a fix for the ArcGIS Online service disruption and have identified some possible solutions. We do not have an ETA yet, but we will share updates as soon as more information is available. Thank you for your patience.
Jul 15, 2025 - 00:43 AEST
Identified - The issue has been identified. Esri is working to resolve the issue and to implement a fix. We will update the status page when we have more information.
Jul 02, 2025 - 10:43 AEST
Update - We are continuing to investigate this issue with Esri.
Jun 30, 2025 - 11:05 AEST
Update - We are still investigating this issue and are working with Esri to identify the cause. We will provide an update as more information becomes available.
Jun 26, 2025 - 14:01 AEST
Investigating - We are currently investigating an issue affecting the Nearmap ArcGIS online service. The service is currently unavailable. We will provide updates about restoration of this service as and when information becomes available.
Jun 26, 2025 - 12:03 AEST
MapBrowser Operational
90 days ago
100.0 % uptime
Today
Betterview Platform - Client Portal ? Operational
90 days ago
99.97 % uptime
Today
MyAccount Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
99.99 % uptime
Today
Tile API Operational
90 days ago
100.0 % uptime
Today
Coverage API Operational
90 days ago
100.0 % uptime
Today
WMS 2.0 API Operational
90 days ago
100.0 % uptime
Today
DSM & True Ortho API Operational
90 days ago
100.0 % uptime
Today
AI Feature API Operational
90 days ago
100.0 % uptime
Today
WMTS API Operational
90 days ago
100.0 % uptime
Today
Image API Operational
90 days ago
100.0 % uptime
Today
TMS API (Legacy) Operational
90 days ago
100.0 % uptime
Today
Roof Geometry API Operational
90 days ago
100.0 % uptime
Today
Transactional API Operational
90 days ago
100.0 % uptime
Today
Betterview Insights API ? Operational
90 days ago
99.91 % uptime
Today
ArcGIS Online Major Outage
90 days ago
74.59 % uptime
Today
Australia / NZ AGOL Major Outage
90 days ago
74.59 % uptime
Today
US / Canada AGOL Major Outage
90 days ago
74.59 % uptime
Today
Product Documentation Operational
90 days ago
99.69 % uptime
Today
The Nearmap Website ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
MapBrowser Uptime
Fetching
MyAccount Uptime
Fetching
Tile API Uptime
Fetching
Coverage API Uptime
Fetching
DSM & True Ortho API Uptime
Fetching
Image API Uptime
Fetching
Roof Geometry API Uptime
Fetching
WMS 2.0 API Uptime
Fetching
WMTS API Uptime
Fetching
Australia / NZ AGOL Uptime
Fetching
US / Canada AGOL Uptime
Fetching
Product Documentation Uptime
Fetching
AI Feature API Uptime
Fetching
Betterview API (.com Endpoint)
Fetching
Betterview API (.net Endpoint)
Fetching
Jul 19, 2025

No incidents reported today.

Jul 18, 2025

No incidents reported.

Jul 17, 2025

No incidents reported.

Jul 16, 2025

Unresolved incident: ArcGIS Online Service disruption.

Jul 15, 2025
Resolved - This incident has been resolved.
Jul 15, 10:38 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 15, 07:39 AEST
Investigating - We are currently investigating an issue affecting the Nearmap website, www.nearmap.com. We will provide updates about this issue as they become available. In the meantime, you can access the MapBrowser here: https://apps.nearmap.com/maps.
Jul 15, 02:22 AEST
Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.