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Update - We are continuing to work on a fix for this issue.
Nov 05, 2025 - 02:49 AEDT
Update - Please be advised that a temporary solution has been put in place to enable the ArcGIS Marketplace services. We expect that this solution will last until we have the full fix implemented.
The upgrade work has been prioritized and we are commencing it next week and expect to take 4 weeks.
We will continue to post the progress here.
Nov 01, 2025 - 08:27 AEDT
Identified - Update on the ongoing issue:
We have identified a potential solution to this issue and have scheduled out work to resolve it. The work is planned to begin on Monday, November 3, 2025 and is expected to take approximately four weeks.
We’ll keep you updated throughout the process and notify you once the upgrade is complete. Thank you for your patience and understanding as we work to deliver a more stable and performant experience.
Oct 30, 2025 - 04:26 AEDT
Investigating - We are currently investigating an issue affecting the Nearmap ArcGIS online service. The service is currently unavailable. We will provide updates about restoration of this service as and when information becomes available.
Oct 23, 2025 - 17:28 AEDT
MapBrowser
Operational
90 days ago
99.64
% uptime
Today
Betterview Platform - Client Portal
?
Operational
90 days ago
99.99
% uptime
Today
MyAccount
Operational
90 days ago
98.4
% uptime
Today
API
Operational
90 days ago
99.99
% uptime
Today
Tile API
Operational
90 days ago
100.0
% uptime
Today
Coverage API
Operational
90 days ago
100.0
% uptime
Today
WMS 2.0 API
Operational
90 days ago
100.0
% uptime
Today
DSM & True Ortho API
Operational
90 days ago
100.0
% uptime
Today
AI Feature API
Operational
90 days ago
99.97
% uptime
Today
WMTS API
Operational
90 days ago
100.0
% uptime
Today
Image API
Operational
90 days ago
100.0
% uptime
Today
TMS API (Legacy)
Operational
90 days ago
100.0
% uptime
Today
Roof Geometry API
Operational
90 days ago
100.0
% uptime
Today
Transactional API
Operational
90 days ago
100.0
% uptime
Today
Betterview Insights API
?
Operational
90 days ago
99.99
% uptime
Today
ArcGIS Online
Degraded Performance
90 days ago
41.3
% uptime
Today
Australia / NZ AGOL
Degraded Performance
90 days ago
41.3
% uptime
Today
US / Canada AGOL
Degraded Performance
90 days ago
41.3
% uptime
Today
Product Documentation
Operational
90 days ago
100.0
% uptime
Today
The Nearmap Website
?
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Completed -
The scheduled maintenance has been completed.
Nov 1, 13:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 11:00 AEDT
Scheduled -
Timezones for Planned Start:
Auckland, New Zealand Sat, Nov 1, 2025 at 1:00 pm NZDT Sydney, Australia Sat, Nov 1, 2025 at 11:00 am AEDT Perth, Australia Sat, Nov 1, 2025 at 8:00 am AWST Los Angeles, USA Fri, Oct 31, 2025 at 5:00 pm PDT Salt Lake City, USA Fri, Oct 31, 2025 at 6:00 pm MDT New York, USA Fri, Oct 31, 2025 at 8:00 pm EDT
Timezones for Planned Finish:
Auckland, New Zealand Sat, Nov 1, 2025 at 3:00 pm NZDT Sydney, Australia Sat, Nov 1, 2025 at 1:00 pm AEDT Perth, Australia Sat, Nov 1, 2025 at 10:00 am AWST Los Angeles, USA Fri, Oct 31, 2025 at 7:00 pm PDT Salt Lake City, USA Fri, Oct 31, 2025 at 8:00 pm MDT New York, USA Fri, Oct 31, 2025 at 10:00 pm EDT
Details:
We have planned maintenance that involves updating some of the platform’s endpoints, which may cause a brief delay in connectivity across the platform. Users may experience a delay in response or timeouts if they happen to time when one of the endpoints is being updated. Actual maintenance is expected to take about 30 minutes.
We apologize for any inconvenience this may cause. If you experience issues outside of these periods please do not hesitate to contact Nearmap support by emailing support@nearmap.com
Oct 23, 03:55 AEDT
Completed -
The scheduled maintenance has been completed.
Oct 26, 18:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 13:00 AEDT
Scheduled -
Timezones for Planned Start:
Auckland, New Zealand Sun, 26 Oct 2025 at 3:00 pm NZDT Sydney, Australia Sun, 26 Oct 2025 at 1:00 pm AEDT Perth, Australia Sun, 26 Oct 2025 at 10:00 am AWST Salt Lake City, USA Sat, 25 Oct 2025 at 8:00 pm MDT New York, USA Sat, 25 Oct 2025 at 10:00 pm EDT Pacific Time, PT Sat, 25 Oct 2025 at 7:00 pm PDT
Timezones for Planned Finish:
Auckland, New Zealand Sun, 26 Oct 2025 at 8:00 pm NZDT Sydney, Australia Sun, 26 Oct 2025 at 6:00 pm AEDT Perth, Australia Sun, 26 Oct 2025 at 3:00 pm AWST Salt Lake City, USA Sun, 26 Oct 2025 at 1:00 am MDT New York, USA Sun, 26 Oct 2025 at 3:00 am EDT Pacific Time, PT Sun, 26 Oct 2025 at 12:00 midn PDT
Details:
We have planned maintenance that could cause an interruption to our services for up to 5 hours during the maintenance window. Login and API access will not be available during this time.
We apologise for any inconvenience this may cause. If you experience issues outside of these periods, please do not hesitate to contact Nearmap support by emailing support@nearmap.com
Oct 14, 12:55 AEDT