Resolved -
We have implemented our fix and services have been stable under monitoring.
While we continue to progress the broader upgrade work, we are confident the issue that prompted this incident has been addressed.
If you observe any issues or unexpected behavior, please reach out to us at support@nearmap.com
We will continue to communicate with customers as the upgrade work progresses over the next couple of weeks, but this incident is now closed.
Nov 8, 04:38 AEDT
Update -
We are continuing to work on a fix for this issue.
Nov 5, 02:49 AEDT
Update -
Please be advised that a temporary solution has been put in place to enable the ArcGIS Marketplace services. We expect that this solution will last until we have the full fix implemented.
The upgrade work has been prioritized and we are commencing it next week and expect to take 4 weeks.
We will continue to post the progress here.
Nov 1, 08:27 AEDT
Identified -
Update on the ongoing issue:
We have identified a potential solution to this issue and have scheduled out work to resolve it. The work is planned to begin on Monday, November 3, 2025 and is expected to take approximately four weeks.
We’ll keep you updated throughout the process and notify you once the upgrade is complete. Thank you for your patience and understanding as we work to deliver a more stable and performant experience.
Oct 30, 04:26 AEDT
Investigating -
We are currently investigating an issue affecting the Nearmap ArcGIS online service. The service is currently unavailable. We will provide updates about restoration of this service as and when information becomes available.
Oct 23, 17:28 AEDT